and Compensation Eligibility
Overbooking is when an airline sells more tickets on the plane than there are seats, as they want to maximise their profit and last-minute cancellations cost the airline money. Therefore, you may come to your gate only to find out you have been bumped from the flight even though you were on time. Do not worry, though, as you may be entitled to compensation up to 600 € for issues on average up to 3 years back.
Right to Care and Assistance
Regardless of the distance of the flight, passengers are entitled to:
Meals and refreshments
Food or drink (or a voucher) after 2 hours.
In case of an overnight stay, airline must provide a hotel.
Access to communication
Phone call or an email provided by the airline.
Transport to and from the airport or hotel.
Claim up to 600 € for an overbooked flight now.
What should I do in case of an Overbooked Flight?
If you were bumped from your flight due to overbooking,
don't worry - we can help you enforce your rights!
Do not voluntarily give up your seat
If the airline offers you a travel voucher, refund, an alternate flight or other benefits, consider the offer wisely as you lose your right to compensation for overbooking under EC 261.
Ask why you're not allowed to board
Request information about the reason why you were denied boarding and make sure you have documented this information as it will be crucial for claiming compensation.
Request an alternate flight to your destination
In case of overbooking, the airline is responsible for providing a new flight or an alternate transport to your final destination.
Ask the airline about meal and refreshments and a hotel
In case you have to wait for your alternate flight, ask the airline if they cover meals and drinks expenses or a hotel if you have to wait overnight. If not, make sure to keep your receipts and request a refund of expenses later.
Keep all your documentation
Make sure to hold onto your boarding pass, your booking number and any food, hotel or other receipts while you wait for your alternate flight. Your flight information is necessary for claiming your compensation.
Request compensation for overbooking
In EÚ, the regulation states that the airline should pay your compensation immediately at the airport. In case they are not willing to do so, no worries - we can help you claim it afterwards. Fill out our quick online form and we'll take care of it!
Questions about Overbooking?
Check our our FAQs
Overbooking is a common airline practice where more tickets are sold than there are available seats on a flight. Airlines anticipate that some passengers may not show up, but if more passengers arrive, they might be bumped from their flight.
If your flight is overbooked, the airline may ask for volunteers to give up their seats in exchange for a new flight and a travel voucher or cash. If you don't agree to give up your seat voluntarily, you may be eligible for compensation on top of an alternate flight to your final destination.
No, by voluntarily giving up your seat you lose your right to compensation under EC 261.
If you accept a travel voucher offered by the airline for overbooking, you lose your right to compensation under EC 261. We advise to choose wisely, as statistics show that 40% of passengers who accept a travel voucher are undercompensated compared to the amount of compensation they could be entitled to.
Denied boarding occurs when passengers are prevented from boarding a flight, either voluntarily or involuntarily. It can happen due to overbooking, operational issues or other reasons. If you were denied boarding due to reasons under your control such as inappropriate behaviour, late arrival to the gate, lack of proper documentation or safety or health concerns, you don't have right to compensation under EC 261.
Reasons for being denied boarding under your control include security concerns, voluntary bumping, late arrival to the gate, lack of proper documentation, dangerous or inappropriate behaviour and medical conditions.
If you are involuntarily denied boarding due to overbooking, you may be entitled to compensation under EC 261 up to 600 €, rebooking on the next available flight, and assistance with meals and accommodations if necessary.
Compensation amounts under EC 261 vary based on the flight distance:
250 € for flights up to 1,500 kilometres
400 € for flights between 1,500 and 3,500 kilometres
600 € for flights over 3,500 kilometres
Contact the airline directly at the airport to inquire about compensation. Make sure to keep all documentation including your boarding pass and any proof of overbooking. You can seek assistance from specialised services such as Flywize to ensure you receive fair treatment and compensation as per EC 261 regulations.