Cancelled Flight
and Compensation Eligibility

While cancelled flights are unfortunate, they don't necessarily have to be the end of your travel plans. In case your flight was cancelled less than 14 days prior to departure, we can help you get compensation up to 600 €.

The EC 261 Regulation establishes the rights of passengers when faced with flight disruptions. If your flight issue falls under the regulation, you may be entitled to compensation of up to 600 €.

Passengers might be entitled to compensation if their flight meets the following criteria:

If your flight was cancelled less than 14 days before departure, the amount of compensation is determined by the flight distance and the length of the delay compared to the original flight schedule: 

* The amount of compensation estimated to be paid by the airline as stated in EC 261, before deducting our Service Fee

Did you know?

In case the airline informs you about a flight cancellation less than 14 days before departure, they must give you an alternative flight:

Important!

If your flight came to the final destination later than shown above, the airline must pay you compensation for your loss of time and also give you the option to choose:

Did you know?

Regardless of the distance of the flight, passengers are entitled to:

Food or drink (or a voucher) after 2 hours.

In case of an overnight stay, airline must provide a hotel.

Phone call or an email provided by the airline.

Transport to and from the airport or hotel.

Remember!

Claim up to 600 € for a cancelled flight now.

I problemi di volo possono essere attribuiti a una varietà di fattori, alcuni dei quali sono al di fuori del controllo delle compagnie aeree. Questi eventi imprevisti sono definiti "circostanze straordinarie" ai sensi del regolamento EC 261.

Le compagnie aeree non sono obbligate a risarcire i passeggeri se il problema del volo è causato da circostanze straordinarie al di fuori del loro controllo. Tuttavia, i passeggeri godono comunque di determinati diritti.

Eventi meteorologici imprevedibili e gravi, come uragani o nubi di cenere vulcanica, possono compromettere i viaggi aerei. Le compagnie aeree non sono ritenute responsabili per eventuali problemi causati da queste condizioni meteorologiche incontrollabili.

If you've experienced a flight cancellation that falls within the criteria outlined by EC 261, you can claim compensation by following these steps:


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When facing a flight cancellation, airlines often offer cash or travel vouchers to affected passengers. While these offers may seem tempting, it's important to be aware that by accepting cash or a travel voucher you lose your right to compensation under the EC 261 regulation.

No effect on compensation

Travel voucher

Airlines often offer cash or travel vouchers to passengers affected by flight cancellation. Be aware of the value of the voucher or cash, as by accepting it you lose your right to request compensation.

Can't claim compensation
Did you know?

40% of passengers who accept a travel voucher receive less than their entitled compensation amount.

Se hai viaggiato per un viaggio di lavoro pagato dal tuo datore di lavoro, hai comunque diritto a un risarcimento fino a 600 € in caso di ritardo del volo, cancellazione, perdita di coincidenza o overbooking.

Ai sensi dell EC261, è stabilito che è il passeggero ad avere diritto al risarcimento, non la persona o la compagnia che ha pagato il biglietto.

If your flight is cancelled less than 14 days before departure, and the cancellation is within the airline's control, you may be eligible for compensation under EC 261. The amount varies based on the flight distance and the time of arrival compared to the original time the flight was scheduled.

In the event of a flight cancellation, contact the airline immediately and request information on the cancellation and an alternative flight. If your flight was cancelled less than 14 days before departure because of reasons outside of the airline's control, you may be eligible for compensation up to 600 €. Fill out our quick online form to check if you're eligible.

If the cancellation is due to extraordinary circumstances beyond the airline's control (e.g., severe weather, strikes, security risks), you may not be eligible for compensation. However, the airline must still provide care and assistance and offer alternative transportation to your final destination.

If your flight was cancelled due to bad weather, you may not be entitled to compensation. However, the airline must still provide care and assistance and rebook you on a new flight or offer alternative ways of transportation to your destination. In case you had to purchase your new flight yourself, make sure to keep the receipts as you may request a Refund of Expenses.

Yes, you have the right to choose a refund of the ticket price if you decide not to take the alternative flight offered by the airline.

Compensation amounts depend on the flight distance and range from 250 € to 600 €. The amount also depends on the delay of the actual arrival compared to the original scheduled time. You can request compensation for your cancelled flight via our simple online form on flights on average up to 3 years back.

The time limit for claiming compensation for a cancelled flight in most cases is up to 3 years from the date of the flight, but in some cases the time period might be longer.

Yes, if your connecting flight is cancelled and you meet the eligibility criteria, you may be entitled to compensation under EC 261. Here you can find out more about how compensation works for Connecting flights.

If you accept a travel voucher offered by the airline for a cancelled flight, you lose your right to compensation under EC 261. We advise to choose wisely, as statistics show that 40% of passengers who accept a travel voucher are undercompensated compared to the amount of compensation they could be entitled to.

Check your travel insurance policy. Some policies may cover additional expenses incurred due to flight cancellations, depending on the terms and conditions. In case of a cancelled flight, the airline is obligated to provide care and assistance or refund such expenses if eligible.

EC 261 does not apply to situations where you decided to cancel your flight due to personal reasons or health issues etc. The right to compensation applies only when your flight is cancelled outside of your control, by the airline due to various reasons. In case you must cancel your flight, we advise you to contact the airline directly regarding their cancellation refund policy or check their terms & conditions and see if any refund policies apply to your ticket.

Accepting an upgrade does not affect your right to compensation and doesn't require you to pay any additional charge for a better seat. In the case of a downgrade, you may be entitled to a refund of the price difference between the original and downgraded tickets.

Flywize specializes in helping passengers navigate the complexities of flight disruptions. We can evaluate your situation, guide you on your rights and assist you in requesting compensation or care and assistance as applicable.