and Compensation Eligibility
While cancelled flights are unfortunate, they don't necessarily have to be the end of your travel plans. In case your flight was cancelled less than 14 days prior to departure, we can help you get compensation up to 600 €.
Right to Care and Assistance
Regardless of the distance of the flight, passengers are entitled to:
Meals and refreshments
Food or drink (or a voucher) after 2 hours.
In case of an overnight stay, airline must provide a hotel.
Access to communication
Phone call or an email provided by the airline.
Transport to and from the airport or hotel.
Claim up to 600 € for a cancelled flight now.
Flight Cancellation caused by Extraordinary Circumstances.
Am I still Eligible for Compensation?
Flight issues and their cause
Flight issues can be attributed to a variety of factors, some of which are beyond the control of airlines. These unforeseen events are termed "extraordinary circumstances" under the EC 261 regulation.
Airlines are not obligated to compensate passengers if the flight issue is caused by extraordinary circumstances beyond their control. However, you still have certain rights.
What are Extraordinary Circumstances
Unpredictable and severe weather events, like hurricanes or volcanic ash clouds, can disrupt air travel. Airlines are not held responsible for issues caused by these uncontrollable weather conditions.
How to Claim Flight Cancellation Compensation Under EC 261
If you've experienced a flight cancellation that falls within the criteria outlined by EC 261, you can claim compensation by following these steps:
Gather flight information
Collect details about your flight, including the flight number, date and your reservation booking number.
Keep all your documentation
Have your boarding passes, receipts for expenses and any communication with the airline.
Submit a claim with Flywize
Use our quick and easy online form to check your eligibility for free and submit your claim for compensation.
Let us handle it
Our team of experts will take care of the communication with the airline and handle the entire process.
Takes less than 5 minutes
I was Offered a Travel Voucher for Flight Cancellation. Am I still Eligible for Compensation?
When facing a flight cancellation, airlines often offer cash or travel vouchers to affected passengers. While these offers may seem tempting, it's important to be aware that by accepting cash or a travel voucher you lose your right to compensation under the EC 261 regulation.
40% of passengers who accept a travel voucher receive less than their entitled compensation amount.
Business Travel and Compensation
If you travelled for a business trip paid by your employer, it is still you who is eligible for compensation up to 600 € in case of a flight delay, cancellation, missed connection or overbooking.
Questions about Cancelled Flights?
Check our our FAQs
If your flight is cancelled less than 14 days before departure, and the cancellation is within the airline's control, you may be eligible for compensation under EC 261. The amount varies based on the flight distance and the time of arrival compared to the original time the flight was scheduled.
In the event of a flight cancellation, contact the airline immediately and request information on the cancellation and an alternative flight. If your flight was cancelled less than 14 days before departure because of reasons outside of the airline's control, you may be eligible for compensation up to 600 €. Fill out our quick online form to check if you're eligible.
If the cancellation is due to extraordinary circumstances beyond the airline's control (e.g., severe weather, strikes, security risks), you may not be eligible for compensation. However, the airline must still provide care and assistance and offer alternative transportation to your final destination.
If your flight was cancelled due to bad weather, you may not be entitled to compensation. However, the airline must still provide care and assistance and rebook you on a new flight or offer alternative ways of transportation to your destination. In case you had to purchase your new flight yourself, make sure to keep the receipts as you may request a Refund of Expenses.
Yes, you have the right to choose a refund of the ticket price if you decide not to take the alternative flight offered by the airline.
Compensation amounts depend on the flight distance and range from 250 € to 600 €. The amount also depends on the delay of the actual arrival compared to the original scheduled time. You can request compensation for your cancelled flight via our simple online form on flights on average up to 3 years back.
The time limit for claiming compensation for a cancelled flight in most cases is up to 3 years from the date of the flight, but in some cases the time period might be longer.
Yes, if your connecting flight is cancelled and you meet the eligibility criteria, you may be entitled to compensation under EC 261. Here you can find out more about how compensation works for Connecting flights.
If you accept a travel voucher offered by the airline for a cancelled flight, you lose your right to compensation under EC 261. We advise to choose wisely, as statistics show that 40% of passengers who accept a travel voucher are undercompensated compared to the amount of compensation they could be entitled to.
Check your travel insurance policy. Some policies may cover additional expenses incurred due to flight cancellations, depending on the terms and conditions. In case of a cancelled flight, the airline is obligated to provide care and assistance or refund such expenses if eligible.
EC 261 does not apply to situations where you decided to cancel your flight due to personal reasons or health issues etc. The right to compensation applies only when your flight is cancelled outside of your control, by the airline due to various reasons. In case you must cancel your flight, we advise you to contact the airline directly regarding their cancellation refund policy or check their terms & conditions and see if any refund policies apply to your ticket.
Accepting an upgrade does not affect your right to compensation and doesn't require you to pay any additional charge for a better seat. In the case of a downgrade, you may be entitled to a refund of the price difference between the original and downgraded tickets.
Flywize specializes in helping passengers navigate the complexities of flight disruptions. We can evaluate your situation, guide you on your rights and assist you in requesting compensation or care and assistance as applicable.