EC 261 refers to European Union Regulation 261/2004, which establishes the rights of air passengers and outlines compensation eligibility in case of flight disruptions such as Flight Delay, Cancellation, Overbooking or Missed Connecting Flight. 

Yes, if your flight is delayed by more than 3 hours upon arrival, you may be eligible for compensation under EC 261 up to 600 € on flights up to 3 years back on average, unless the delay is caused by extraordinary circumstances beyond the airline's control. Read more about what you are entitled to when experiencing a Flight Delay.

In case of flight cancellation, you may be entitled to compensation unless the airline provides alternative arrangements with a similar arrival time to your destination or arranges an alternative way of transportation to your destination, or if the cancellation is due to extraordinary circumstances. You can read more about your rights and compensation eligibility when facing a Cancelled flight.

If you are denied boarding due to overbooking, you may be entitled to compensation under EC 261 up to 600 €, rebooking on the next available flight, and assistance with meals and accommodations if necessary. Find out more details about how to claim Overbooking.

Yes, if you miss a connecting flight due to a delay or other reasons within the airline's control, you may be eligible for compensation and assistance in accordance with EC 261 and an alternative flight to your final destination at the earliest possible date and time. Read more about Connecting Flights and your rights in case of a flight disruption.

Extraordinary circumstances are events beyond the airline's control, such as severe weather, political instability or security risks. Airlines are not obligated to pay compensation to passengers for delays or cancellations caused by Extraordinary Circumstances. However, passengers are entitled to care and assistance during such events. 

To claim compensation for your flight issue, you will need to collect information about your flight such as the flight number, date and your reservation booking number. Have your boarding passes, receipts for expenses and any communication with the airline. Use our quick and easy online form to check your eligibility for free and submit your claim for compensation. Our team of experts will take care of the communication with the airline and handle the entire process for you.

The timeframe for submitting a compensation claim varies based on the country where the flight took place. Typically, passengers have a window of up to 3 years on average from the flight date to claim their compensation. In some certain exceptions, claiming compensation for flights that experienced delays or cancellations even several years ago might be possible.

The amount of compensation to which passengers are entitled depends on various factors, such as the distance of the flight and the length of the delay or the number of days before the scheduled departure. In the case of a cancelled flight, passengers are entitled to compensation if the flight was cancelled less than 14 days before departure. The amount of compensation for a flight delayed by more than 3 hours and for a cancelled flight ranges from 250 € to 600 €, depending on the flight distance, not the price of the ticket.

While some passengers are able to successfully win their compensation from the airline, it is usually not the case. Passengers have the option to seek legal advice or use a specialized service to assist with their claim. Our team of experts will check your eligibility for compensation for free, help you understand your entitlements under EC 261 and make the entire claiming process easy and worry-free.