Eurowings
Delayed or cancelled Eurowings flight? Your rights and how to get €250-600
Fast facts about Eurowings (2024)
22.8 million passengers – back to 112% of 2019 capacity
94 Airbus A320 family aircraft, Germany's largest low-cost carrier
Main hub Düsseldorf (DUS) improves OTP to 81% after flight schedule adjustments
40 new Boeing 737-8 MAX from 2027 for lower fuel consumption (-30%)
New routes, e.g. Berlin – Jerez from April 2025
When does the right to compensation arise under EC 261/2004?
| Situation | Condition | Minimal delay at destination |
| Delayed Eurowings flight | carrier's responsibility (technics, crew) | ≥ 3 hour |
| Cancelled flight | notified < 14 days before departure, not an extraordinary circumstance | - |
| Denied boarding | involuntary; the passenger did not accept other benefits | - |
⚠️ Extraordinary circumstances (extreme weather, security threats, airport/ATC staff strike) exclude the claim, but a strike by Eurowings' own employees does not.
Amount of financial compensation
Up to 1 500 km
e.g. Düsseldorf – Prague
250 € *
1 500 km - 3 500 km
e.g. Hamburg – Marrakesh
400 € *
Over 3 500 km
Delay 3 – 4 hours
300 € *
Delay ≥ 4 hours
600 € *
⚠️ Important: The amount is determined by the distance and actual delay at landing, not at takeoff.
The complaint procedure:
how long does it actually take?
1
Save boarding pass, delay/cancellation info → 5 min
2
Fill out the online “Flight complaint” form on eurowings.com → 10 - 15 min
3
Respond to any additional evidence → days – weeks
4
If refused, escalate to the German Luftfahrt-Bundesamt (LBA) or court → weeks – months
Eurowings punctuality in practice
A reduction in summer capacity of just 2% and schedule optimization brought OTP above 85% for almost the entire year. In February, Eurowings rose to 4th place in Europe and was the biggest jump in November
Get compensation up to €600
Frequently Asked Questions (FAQ)
The standard period is 3 years from the date of flight.
The time the doors open at the destination is decisive.
No. Under EC 261, you have the right to insist on monetary compensation.